Privacy Policy

We may collect the following types of information:

1.1 Personal Information

• Name, phone number, email address, and postal address

• Payment information (processed securely via our payment partners)

• Order history, invoices, and delivery addresses

• Customer service interactions, feedback, or inquiries

1.2 Non-Personal Information

• Browser type, device type, operating system

• IP address and geolocation data

• Pages visited, time spent on pages, and browsing patterns

1.3 Cookies and Tracking Technologies

• We use cookies, web beacons, and analytics tools to enhance user experience, monitor site performance, and gather aggregate data for marketing purposes.

• Cookies do not store personally identifiable information unless you voluntarily provide it.

Your information is used to:

• Process orders and payments

• Deliver products and provide order updates

• Respond to customer inquiries and provide support

• Send promotional materials, offers, or newsletters (if opted in)

• Improve our website, services, and user experience

• Analyze site traffic and trends to inform business decisions

• Comply with legal obligations, safety, and security requirements

We do not sell or trade your personal data. We may share your information in the following circumstances:

• Service Providers: With payment processors, delivery companies, and IT service providers who support our operations

• Legal Requirements: When required by law, court order, or governmental authorities

• Business Transactions: In connection with mergers, acquisitions, or sale of assets, subject to confidentiality agreements

We ensure all third-party service providers maintain appropriate data protection standards.

• Personal information is retained only as long as necessary for business, legal, and tax purposes.

• Customer data may be retained for order history, warranty, and loyalty program purposes.

• Users can request deletion of their data in accordance with applicable law (see Section 7).

We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Under the Data Protection Act, 2019 (Kenya) and general data protection principles, you have the right to:

• Access and receive a copy of your personal information

• Correct or update your information if inaccurate

• Request deletion of your personal data

• Withdraw consent for marketing communications at any time

• Lodge a complaint with the Office of the Data Protection Commissioner if you believe your data rights have been violated

To exercise your rights, contact us at info@cougarnets.com or sales@cougarnets.com.

Our website may contain links to third-party websites. Cougar Nets is not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any linked sites you visit.

Cougar Nets does not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it immediately.

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us:

Email: info@cougarnets.com | sales@cougarnets.com
Phone/WhatsApp: +254 706 903 465
Address: Darosa Plaza, Karen Rd, Nairobi, Kenya
Website: https://cougarnets.co.ke